Collateral Damages: The costs of incivility

Collateral Damages: The costs of incivility


Presented by

John O'Brien



Many societies around the world have become increasingly polarized in the last several years. Voices at the extreme positions on issues seem to garner the most attention in the news, online and in social media. These trends have led to an increase in uncivil behavior in government, in the workplace and even in families. As a result, many individuals experience high levels of stress in their work and personal lives every day. However, since these behaviors occur so frequently, individuals can become unaware of their presence and, more importantly, their effect. Incivility is one of those impactful but, at times, more subtle stressors.

This training will provide you with an overview of the concept of incivility. Participants will learn to identify behaviors that can be categorized as uncivil. The presenter will go on to discuss the effects of these behaviors on an individual’s health and productivity, as well as his/her office environment. Participants will then become familiar with strategies to combat these behaviors.

By the end of this workshop, participants will be able to:

  1. define incivility.
  2. identify the costs of uncivil behavior.
  3. implement skills to effectively respond to uncivil behaviors.



John obrien400John earned a Ph.D. in Counseling Psychology from Michigan State University in 1996. He is an adjunct faculty member at the University of Maine at Augusta, teaching courses in psychology and addictions. He served as president of the Maine Psychological Association and is currently co-chair of Continuing Education for the APA Society of Consulting Psychologists.

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